Return & Refund
REFUND & REPLACEMENT POLICY
Claims must be submitted within 7 days of delivery to qualify for a refund or replacement. Unfortunately, if 7 days have passed since delivery, we cannot offer a refund or exchange.
Because our products are custom made to order, we only offer a replacement or refund if the item received has a major defect, such as:
- Significantly different from the item description or preview shown.
- Damaged due to a manufacturing defect or transit error.
- Incorrect item received (wrong design, size, or product type).
Exclusions & Final Sale Items:
- Items purchased during sales or promotions are considered final sale and are non-refundable.
- We do not offer refunds or replacements for customer errors, including:
- Incorrect selection of size, color, or design.
- Incorrect or invalid shipping addresses provided at checkout.
- Wear and tear, or damage caused by improper care/use.
Color Disclaimer: Please note that actual product colors may vary slightly (up to 20%) from advertised images due to photography lighting and monitor settings.
How to File a Claim
To request a replacement or refund, please email us at support@uniquegifts365.com with the following required information:
- Order Number & Shipping Address.
- Clear Photos or Videos showing the issue:
- For printing errors: High-resolution photo of the printed area.
- For sizing/placement issues: Photo of the garment with a measuring tape/ruler across the affected area.
- For missing items: Photo of the original packaging label clearly showing the shipping detail.
Once approved, we will send a free replacement. If a replacement is not feasible, a full refund (including shipping) will be processed to your original payment method within 14 business days.
IMPORTANT: Please DO NOT ship any items back to us. Unsolicited returns will not be accepted.